This Refund Policy applies to purchases of Screen Keep made from Screen Keep LLC ("Screen Keep", "we", "us", or "our"), including subscriptions, one-time purchases, and short-term passes. It forms part of the Terms of Use.
All sales are final
Screen Keep does not issue refunds for any reason. Every purchase is final at the time payment is taken. This applies to all purchase types and all amounts, including but not limited to:
Monthly and annual subscription charges, including automatic renewal charges.
One-time purchases and licenses.
Short-term event passes and other time-limited access.
Purchases where the service was bought but never used, partially used, or used for less time than expected.
We do not provide full refunds, partial refunds, prorated refunds, credits, or exchanges, whether the request is based on change of mind, a mistaken purchase, duplicate accounts, lack of use, a device or television that turned out not to be suitable, content that does not display the way you expected, discontinued use, or dissatisfaction of any kind.
You are responsible for evaluating fit
Screen Keep offers a free trial so you can confirm the app works with your device, network, and content before paying. Because that free evaluation is available to everyone before purchase, you are solely responsible for determining whether Screen Keep meets your requirements, and payment is treated as confirmation that you have completed that evaluation and accepted the product as it is.
Before you buy, use the free trial to verify at least the following on the hardware and content you actually intend to use:
The app installs and runs on your specific device, operating system version, and display.
Your webpage, dashboard, menu, or other content loads and renders acceptably on that screen.
Any sign-in, network, firewall, proxy, or hosting requirements your content depends on are workable in your environment.
The features you are relying on behave the way your deployment needs them to over a realistic period of time.
Subscriptions and cancellation
You may cancel a subscription at any time. Cancellation stops future renewal charges; it does not refund charges that have already been made. When you cancel, paid access generally continues until the end of the billing period you already paid for, and no portion of that payment is returned.
It is your responsibility to cancel before a renewal date if you do not want the next period. Renewal charges are not refunded because a cancellation was submitted after the renewal was processed.
Purchases made through an app store or other reseller
If you purchased Screen Keep through a third-party store or distribution platform rather than directly from Screen Keep, that platform is the merchant of record for your transaction and its own refund policies and processes apply to that purchase. Refund requests for those transactions must be made to that platform, not to Screen Keep. Screen Keep cannot reverse, approve, or override a decision made by a third-party platform.
No warranty
Screen Keep is provided on an "as is" and "as available" basis. No warranty of any kind is expressed or implied that the product or service will work, will work on any particular device, or will remain available or functional. To the fullest extent permitted by law, Screen Keep disclaims all warranties, express, implied, and statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the service will be uninterrupted, timely, secure, or error free; that it will be compatible with any particular television, streaming device, operating system version, network, or accessory; that third-party websites, dashboards, or content sources will continue to load, permit display, or behave the way they do today; or that defects will be corrected. Devices, firmware updates, store policies, and third-party websites are outside our control and may change or interrupt a working setup at any time. Your use of the service is at your sole risk, and no such event creates a right to a refund.
Billing errors and unauthorized charges
This policy is not intended to prevent correction of a genuine billing error. If you believe a charge was duplicated, processed after a completed cancellation, or made without authorization, email support@screenkeep.com with the account email address and the date and amount of the charge, and we will review the transaction record.
Nothing in this policy limits consumer rights that cannot be waived or excluded under the mandatory law that applies to you. Where such law requires a remedy, that requirement controls over this policy for that purchase.
Payment disputes
Please contact us before disputing a charge with your bank or card issuer so the transaction can be reviewed first. Accounts associated with a chargeback or payment dispute may have access suspended or terminated while the dispute is open and afterward.
Changes to this policy
Screen Keep may update this policy at any time. The version published on this page at the time of your purchase applies to that purchase.
Contact
Questions about billing, cancellation, or this policy can be sent to support@screenkeep.com.
Contact Screen Keep billing support
Include the account email address, the date of the charge, and the amount so the transaction can be located quickly.
Email support@screenkeep.comDirect refund policy link: https://www.screenkeep.com/legal/refund-policy/